Returns, Refunds and Exchanges
How to return an item
We will refund/exchange items in accordance with your distance selling rights. You have 7 working days after the day on which the goods are received to exercise your rights. Items with a defect are still covered by your statutory rights.
We will cover the postage/shipping fees where goods rights are faulty or not as described. Return postage/shipping fees for any other reason will be your responsibility.
We will not accept any items for return/exchange if they have been sent in a soiled condition due to infection control reasons.
1. Please email firstname.lastname@example.org to request a refund stating the nature of the request.
2. Mail your returned item to:
Prism Medical UK
Unit 4, Jubilee Business Park
3. Include in your package a signed letter stating the reason for your return and the original receipt or email confirmation.
Items that have been soiled will not be accepted for return or exchange due to infection control. Items which have been custom made to suit your requirements will not be accepted for return or exchange unless they are faulty.
If we have been notified with the 7 day required period refunds will be made back to the debit/credit card used in the transaction. If your debit/credit card is no longer in use please contact our office to make alternative arrangements, proof of identity may be required.
If we have been notified with the 7 day required period and providing your item has not been soiled, you may exchange your item for a different size or type. The return shipping will be your responsibility.
Faulty goods can be returned in accordance with your statutory rights. We will not accept any items for return/exchange if they are sent in a soiled condition due to infection control reasons, please ensure your items have been washed/cleaned before returning. We will cover the postage/shipping fees where goods are faulty or not as described. We would suggest using a signed for service to avoid any conflict.