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VAT Exemption

Most of the disability equipment listed for purchase on our website is available without VAT for those who are eligible for VAT exemption.

Am I eligible for VAT exemption?

You may qualify for VAT exemption for the products under the VAT Act 1994.  The exemption is given to products which are specifically designed to be used to relieve the symptoms of a chronic illness or disability.

Where the exemption applies, the lower pre VAT price is available to those who are chronically sick, disabled or terminally ill and who intend to use the product for personal and domestic use.  Chronically sick means that you have an illness that is likely to last a long time e.g. arthritis, angina. Disabled means substantially and permanently handicapped by illness or injury.  You do not have to be registered disabled to claim relief from VAT, but the nature of your illness or disablement must be specified in a declaration.  Charitable organisations can also claim VAT relief on these products.

If the all the above applies, to claim VAT relief, the company that you purchase the equipment from will require you to complete a self declaration form, which is sometimes known as a VAT exemption form.  This is the form that the company keeps for the purposes of showing to HM Customs & Excise if the request arises.

How does it work?

All products that are available VAT exempt show a price excluding VAT then VAT is added in the checkout process.

The VAT amount can then be deducted by stating your illness or medical condition in the box provided during the checkout process.

By entering the required information you are signing to confirm that you wish to claim exemption and that the information you have provided is correct.  You should keep a copy of the completed form for your records.  The company are then required to retain a copy of your declaration and it may be passed to HM Customs & Excise as evidence of your eligibility.

If you are in any doubt whether you qualify for VAT relief view guidelines from the HM Customs & Excise for more information.


  • If you purchase any products via our website and you qualify for VAT relief, we will charge you VAT unless you enter a reason for disability in the checkout process.
  • If you enter a reason the VAT is automatically deducted from the transaction.
  • If a reason for VAT exemption is entered it will form part of a digital VAT exemption form which we retain as required by HM Customs & Excise.
  • It is against the law to claim VAT exemption fraudulently.
  • Your IP address is recorded during this process.


These forms must be faxed, emailed or posted back to us to receive your VAT refund.  Our fax number is 0844 980 2261, our postal address can be found on our contact page.

Contact Prism

Call now to speak to one of our expert advisors on
0845 409 2000