Prism Medical Privacy Policy

The privacy of our users is extremely important to us, we encourage all users to read this policy (and any other documents referenced within it) very carefully, as it sets out the way in which any personal data we collect from you automatically and any data you provide to us via our website or mobile application will be processed by us. 

This Privacy Policy is issued by and on behalf of Prism UK Medical LTD (Registered in England and Wales. No. 04992349) which is part of the Prism Healthcare Group (Registered in England and Wales. No. 08840024). This Privacy Policy explains how Prism Medical will use personal data collected from you when you use our website and mobile applications.

The company (referred to as either “the Company”, “we”, “us” or “our” in this Privacy Policy) refers to Prism UK Medical LTD. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.



For the purposes of this Privacy Policy:

  • Account means a unique account created for you to access our Service or parts of our Service.
  • Application means the software program provided by the Company downloaded by you on any electronic device, named Prism Medical OT App
  • Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Device means any device that can access the Service such as a computer, a mobile device or a digital tablet.
  • Personal data is any information that relates to an identified or identifiable individual.
  • Service refers to the Application or the Website or both.
  • Service provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
  • Third-party social media service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Usage data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Prism Medical, accessible from

Information we may collect from you


Information that you provide to us:

You may provide us information by filling out forms on our website, or through correspondence via phone, email, mobile application or other means. This includes information provided when you; register to use our website or place an order, register to use our mobile application, subscribe to our newsletter, register for news updates, request product information, interact with one of our social media channels or enter a discussion, enter a competition or complete a survey, or report an issue to our website or mobile application. Information that you provide may include; your name, address, email address and contact number, financial and credit card information, your employer and contact details.

Information we may collect about you:

While using our website or mobile application, we may automatically collect the following information:

  • the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data
  • we may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device

Information we may collect while using our mobile application:

While using our mobile application, in order to provide features, we may collect, with your prior permission; Information regarding your location.

We use this information to provide features of our service, to improve and customize our service. The information may be uploaded to the company’s servers and/or a service provider’s server or it may be simply stored on your mobile device.

You can enable or disable access to this information at any time, through your device settings.

Information we receive from other sources:

Where you have provided information or visited another Prism Healthcare Group website, we may share that information across all group websites that we operate. If You decide to register through or otherwise grant us access to a third-party social media service such as; Google, Facebook, Twitter, LinkedIn, we may collect personal data that is already associated with your third-party social media service’s account, such as your name, your email address, your activities or your contact list associated with that account.

You may also have the option of sharing additional information with us through your third-party social media service’s account. If you choose to provide such information and personal data, during registration or otherwise, you are giving us permission to use, share, and store it in a manner consistent with this privacy policy.

We may use your personal data for the following purposes:

To provide and maintain our service, including to monitor the usage of our service.

To manage your account: to manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the service that are available to you as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service.

To contact you: to contact you by email, phone, SMS, or other equivalent form of electronic communication, such as a mobile application push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

To manage your requests: to attend and manage your requests to us.

For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.

We may share your personal information in the following situations:

With service providers: we may share your personal information with service providers to monitor and analyse the use of our service, to contact you.

With affiliates: we may share your information with our affiliates, in which case we will require those affiliates to honour this privacy policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

With other users: when you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If you interact with other users or register through a third-party social media service, your contacts on the third-party social media service may see your name, profile, pictures and description of your activity. Similarly, other users will be able to view descriptions of your activity, communicate with you and view your profile.

Disclosure of your personal data

If the company is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Under certain circumstances, we may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

We may disclose your personal data in the good faith belief that such action is necessary to; comply with a legal obligation, protect and defend the rights or property of the company, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, protect against legal liability.

Where we store your personal data

The data we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA). By submitting your personal data, you agree to this transfer, storing or processing. We may need to transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you, or where you have chosen, a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We request that you do not share this password with anyone.

How long we will keep your information

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or where legally obligated to retain this data for longer time periods.

Your rights

You have the following rights in relation to your information:

to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions. Please make all requests to exercise your privacy rights in writing to the DPO via email [email protected]

Our use of cookies

Cookies are files which are stored on your computer, smartphone, tablet or other device when you browse the Internet. Cookies are simple ’text files’ containing anonymous information such as a unique identifier, website domain name, and some digits and numbers. 

A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Denial of a cookie should not prevent you from using this site, however if you delete cookies or refuse to accept them, you may not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. 

A cookie in no way gives access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. You may set your web browser to notify you of cookie requests or decline cookies completely. You are able to delete files that contain cookies. If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

We use cookies in three ways:

Essential Cookies: these are used to enable core website functionality and allow us to offer you the best possible experience when accessing our website and using its features. Without these, you may not be able to use all of the features we offer. 

Functional Cookies: these allow us to operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customised the site during future visits.

Marketing Cookies: these allow us to monitor marketing campaigns and allow Google to personalise marketing content on third party websites. These will remain effective for a maximum of 30 days after you close your browser. These cookies do not contain personal information and are used to help us improve your user experience of the website.

Our use of cookies enables us to improve our website in order to tailor it to customer needs. If you choose not to accept Functional and Marketing cookies, this should not prevent you from using this site; however it may restrict the use of some features.

Third party websites

Our website may contain links to and from other websites that are not operated by us. If you follow a third party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. We strongly advise you to review the privacy policy of every site you visit.

Changes to this privacy policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to visit this page and review this privacy policy periodically for any changes.

Contact and complaints

If you have any questions about the way we handle your personal data as set out in this policy, please contact the Data Protection Officer (“DPO”) for Prism Medical, at Prism Medical UK Head Office; Unit 4, Jubilee Business Park, Jubilee Way, Grange Moor, Wakefield, WF4 4TD or by email; [email protected]. Our DPO represents the Prism Healthcare Group as a whole, and any enquiries about how personal data is used by any Prism Healthcare Group entity should be directed to the DPO.