Prism Medical UK is delighted to announce that it has been certified by TrustMark, conveying its commitment to providing high-quality products and customer experience.

Not only are we dedicated to recommending the best solutions for our clients, but we also understand how important it is to look after people’s homes while we work, and that is why we take great care to ensure that our client’s home is treated with the utmost respect. Our team of experienced professionals is committed to ensuring that our customer’s home is kept clean and safe throughout our work.

TrustMark logo

TrustMark is a government-endorsed quality scheme, and to qualify, we needed to demonstrate the required standards of technical ability, customer service and trading practices.

At Prism Medical UK, we have established teams and regional service centres, allowing us to provide national coverage of field-based staff.

Our team of assessors are product experts who work with the caregiver and client to recommend the optimum solution based on need and environment. They maintain a good knowledge of building regulations and health and safety requirements to ensure their recommendations are suitable.

A regional installation team will be scheduled to install fitted solutions, such as stairlifts or ceiling track hoists. Our installers are trained to an exceptionally high standard, meaning they have the skills, knowledge and qualifications to carry out a high-quality install. Annual training keeps them abreast of product and regulatory changes.

A dedicated workforce supports them (from schedulers and customer service advisors to sewing machinists and quality engineers), ensuring the quality of our products and services. This quality is evident in the various quality standards, directives and accreditations we have been awarded, including:

  • ISO 9001 Quality Management

  • ISO 13485:2016 QMS for Medical Devices

  • BS EN 81-40:2008 Stairlifts and Inclined Platforms

  • BS EN 81-41:2010 Vertical Lifting Platforms

  • BS 5900:2012 Powered Home Lifts

  • BS EN ISO 10535:2016/21 Hoists for the Transfer of Disabled Persons

  • Member of/accredited by LEIA, BHTA, NICEIC, CHAS and Constructionline Gold.

Please get in touch to find out how we can support you with our range of bathing, moving and handling solutions.

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Faizal is 62 and had a stroke five years ago. Consequently, he has been left with a left-sided weakness leaving him unable to stand. Faizal lives with his 60-year-old wife, Nadia; they have been married for 30 years and have two children, both of whom are away at university. Faizal is hoisted for all transfers, a transition which he and Nadia have found difficult, particularly allowing paid carers into the family home to support Faizal with personal care.

Nadia works from home and, through the day, supports her husband by preparing all his meals and maintaining the family home. Nadia uses care calls as an opportunity to go out and attend to shopping.

Over the last six months, Faizal has been experiencing issues with his continence. Before this, Faizal was well-regulated and hoisted onto a T40 commode/shower chair to open his bowels and pass urine; however, more frequently, Faizal can’t wait. This has become a concern for Faizal, Nadia and the district nursing service, who are increasingly concerned about pressure damage. Nadia’s primary concern is that overnight, she struggles to move Faizal, which means he is lying in his soiled pad all evening.

Faizal and Nadia were visited the following week by an OT from social services, and they discussed the potential for Nadia to be able to support her husband overnight. It is agreed that hoisting is unrealistic as Faizal states he isn’t always aware when he has opened his bowels or passed urine. The OT discusses a strategy of making it possible for Nadia to turn her husband, clean him and change his pad on her own overnight.

Nadia discusses with the carers the possibility of hoisting Faizal onto the commode overnight on her own. The carers advise her that it is illegal to hoist single-handedly, and they will have to report this to social services if they think this is what she is doing. Nadia discusses this with the district nurse when she visits, who advises that the carers’ advice doesn’t sound quite right and refers her to the local social services team for an urgent Occupational Therapy (OT) assessment to see how Nadia can support her husband overnight.

Faizal and Nadia agree to try a satin sheet bed management system and a gantry hoist. The OT shows the couple how the combination of the two (in conjunction with a positional wedge) can enable Nadia to turn Faizal, allowing Nadia to attend to her husband’s personal care. Faizal and Nadia trialled this for two weeks, and although initially, it was quite an adjustment for them both, the trial was successful. Nadia described the process as “easy”, and Faizal stated the turn is smoother than when the carers do it! Following this initial success, Faizal and Nadia allow the OT to look into installing a permanent Ceiling Track Hoist. They also discuss Nadia’s potential to hoist Faizal into a chair in the future.

This case study is based on a real-life situation that OTs come up against regularly. In this case, the carers in the area are not trained in single-handed care; however, this does not stop the OT from empowering the client and his wife. Using systems such as gantry hoists, bed management systems and wedges can reduce the strain on carers in handling operations. This could reduce the number of carers required at each call.

Case study courtesy of our friends at Athena Handling Ltd.

Copyright Athena Handling Ltd 2023

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Grace is 80 years old and lives with her daughter, son-in-law and two teenage grandchildren. Grace has several physical conditions, including arthritis, which has led to 2 hips and one knee being replaced over ten years ago. Consequently, Grace’s mobility has deteriorated, and she now needs hoisting for all transfers. Grace and her family have been preparing for this, and Grace has a bedroom on the ground floor of the house, with part of the garage converted into a shower area and toilet. Grace moving to residential care is not an option Grace or her family want.

Grace’s Daughter Olivia works from home and wants to support her mum. Still, following discussions, they believe that proper care will be required to ensure Olivia can work and maintain a good balance between being a carer for her Mum and her daughter.

Grace and Olivia discuss their concerns with a social worker who recommends an Occupational Therapy (OT) assessment. On meeting the OT, Grace discusses her wish to continue to use a toilet and not wear pads for as long as possible. Grace also stated she would like to be able to sit in a chair also. Olivia says that her Mum leans to the left over time and can sometimes start to slip forward.

The OT suggests a package of interventions to meet Grace’s needs, supports her wish to allow her daughter to help her and enables the provision of formal care. The OT discusses the concept of single-handed care, which can support Olivia in demonstrating techniques and equipment to help, and care agencies in the locality are also trained to provide this level of care.

The OT arranges for a Ceiling Track Hoist (CTH) to replace the current mobile hoist, and a bed management system is provided. The OT looks at Grace’s wish to continue to use the toilet and sit out in a chair. When assessing Grace’s postural needs, the OT establishes that a well-fitted shower chair that can fit over the toilet and support Grace at the hips and the lower thoracic area would help her maintain a good upright position. The OT chooses a T40 shower chair which he builds in his local stores to Grace’s measurements. The T40 height is adjusted so it moves easily over the toilet, allowing Grace to use the toilet as usual and making it easy for one handler.

The OT picks a Dartex seat that is more comfortable than standard material coverings and side support that help hold the hips and the lower thoracic area comfortably, preventing Grace from leaning – making toileting and showering a more pleasant experience. The OT also provides a lap strap to stop Grace from sliding forward over time and holding the hips in an optimal position.

The OT also sources a Brooklyn Recliner chair from his regional stores. The OT chose this chair as it can be moved between rooms allowing Grace to spend time with family in family areas. It has a good degree of pressure care support and postural support, ensuring Grace’s comfort and consideration of longer-term needs.

These provisions, along with OT support and guidance to the family, enable Grace’s wishes and empower Olivia and local care providers to support Grace’s care and wellbeing within a caring family environment.

Case study courtesy of our friends at Athena Handling Ltd.

Copyright Athena Handling Ltd 2023

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Prism Medical UK is pleased to be able to offer additional features to our popular Freeway shower chair range.

With its modular design, the Freeway Height Adjustable shower chair is a highly versatile assistant-propelled shower, toilet or commode chair and is available in various widths.

The design features anti-tangle swivel castors, which provide a smoother ride for the user and include an obvious red brake lever making it easy to see if the brake has been applied. The castor design also prevents the build-up of dirt and hair, ensuring the wheels don’t become blocked and reducing the need for ongoing maintenance.

Freeway T40 height-adjustable shower chair with anti-tangle castors
Freeway Height Adjustable shower chair
Benefits of the Freeway Height Adjustable shower chair:
  • High quality – Manufactured in the UK from UK-sourced raw materials.
  • Durable – Built-to-last, robot-welded steel frame and non-rust components.
  • Hygienic – Antimicrobial powder coating prevents the growth of harmful bacteria.
  • Service free – Anti-tangle castors prevent dirt and hair from clogging the wheels.
  • Modular design – Allows total configuration to suit the client’s needs.
  • Cost-effective – Parts can be easily added or changed to suit the client’s changing needs.
  • Comfort – A variety of seat options and sizes are available.
Configuration options on the Freeway Height Adjustable include:
  • Height-adjustable frame – The chair’s seat height can be adjusted from 510mm to 560mm in 25mm increments. This makes it easier to use with toilets of varying sizes, so it can be used to care for people with multiple needs and locations.
  • Seat choices – A range of options are available, including width, type and cover. This gives maximum comfort to the user and can be easily changed later.
  • Additional accessories – Various backrest, armrest and footrest options are available, allowing you to design a chair that meets the client’s needs and works in the space available.
If you’d like to learn more, please visit our website’s Freeway Height Adjustable shower chair page or get in touch.
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Christmas 2022

In the run-up to Christmas, we have some important dates to make you aware of:

Last order date for Christmas delivery:

  • Prism Medical UK – 12th December 2022

  • Prism Medical Scotland – 19th December 2022

 Office shutdown:

  • Prism Medical UK – The offices will close on Friday, 23rd December, at 2pm and reopen on Tuesday, 3rd January, at 8am. From 28th – 30th December, between 8am and 4pm, we will have a small team available to answer your calls and schedule any installations, services or repairs. Outside of these times, our out-of-hours service will be available as usual.

  • Prism Medical Scotland – The offices will close on Friday, 23rd December and reopen on Wednesday, 4th January. Our on-call engineers will be available for breakdowns during this time.

We wish you all a Happy Holiday.

The Prism Medical UK Team

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Prism Medical UK is pleased to announce that Julie Hoyles, Director of Business Development, has joined the National Back Exchange board of directors.

As the newly appointed Events Officer, Julie will oversee a calendar of physical and virtual events, including supporting the representation of NBE at external events.

Julie is excited to start and keen to make a positive impact, raising the profile of NBE and increasing members and activity. She brings a wealth of event experience to the role, including hosting training days, guest speaking, organizing CPD days and presenting.

Before joining Prism Medical, Julie worked internationally as Global Commercial Operations Director for Getinge, a leading MedTech company. She has over 20 years of experience in the healthcare industry, predominantly in the acute and private hospital arena.

Julie started her moving and handling journey two years ago and is now Director of Business Development, overseeing a group of Regional Business Managers and Product Assessors. The national team provide equipment, services and training across the UK. She is passionate about providing the best care possible and helping people live independently.

Julie has been an active member of the National Back Exchange for over a year and attends the Yorkshire branch meetings. Prism Medical UK was pleased to host one of these events in our training room at the University of Huddersfield, a successful collaboration between industry and academia. Based in Liverpool, Julie has also joined the Lancashire and Greater Manchester regional group.

To find out more about the aims of NBE and the benefits of being a member, please visit the National Back Exchange website.

Julie Hoyles, Director of Business Development, Prism Medical UK

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Prism Medical UK is delighted to be attending this year’s OT Show at Birmingham’s NEC on the 23rd and 24th of November.

We’re excited to share a range of specialist equipment, such as solutions that can help with single-handed care, the safe transfer of patients, paediatric care, pressure area care as well as speciality seating. A team from Prism Medical UK, Harvest Healthcare and Repose will be on hand to say hello and answer any questions. You’ll also have an opportunity to try out some of our most popular products, including:

  • CP200 portable hoist
  • Height adjustable T40 shower commode chair
  • TA180 transfer aid
  • SA180C compact stand aid
  • ULB800 bed
  • Boston healthcare chair

At this year’s Occupational Therapy Show, Prism Medical UK is pleased to be able to offer on-stand education for attendees. Working in partnership with John Callas, Occupational Therapist and Managing Director of Athena Handling Ltd, we are delighted to present two workshops that will support bathing, moving and handling in the community care setting.

Prism Medical UK’s gantry hoists, bed management systems and slings

This interactive workshop will look at how gantry hoists, bed management systems and slings can work together to support moving and handling in the community, including single-handed care.

Consisting of a 45-minute workshop, followed by a 15-minute Q&A with John Callas and Prism Medical UK Regional Business Managers, the workshop will be run at the following times:

  • 23rd November – 10:00 – 11:00
  • 24th November – 13:30 – 14:30

Prism Medical UK’s shower chairs and seating

This interactive workshop will look at how shower chairs and seating equipment can work together to support moving and handling in the community, including single-handed care.

Consisting of a 45-minute workshop, followed by a 15-minute Q&A with John Callas and Prism Medical UK Regional Business Managers, the workshop will be run at the following times:

  • 23rd November – 14:30 – 15:30
  • 24th November – 10:00 – 11:00

If you’re at the show, please be sure to stop by and say hello at stand F40. You could even be in with a chance of winning a luxury hamper.

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