Sleigh with parcels

In the run-up to Christmas, we have some important dates to make you aware of:

Last order date for Christmas delivery:

For orders placed on or before the 15th of December 2023, we guarantee Christmas delivery for any items on a standard 3-5 day lead time. For orders placed up to the 21st of December, we will make every effort to deliver your items before Christmas. 

Office shutdown:

  • Prism Medical UK – The offices will close on Friday, 22nd December, at 2 p.m. and reopen on Tuesday, 2nd January, at 8 a.m. From 27th to 29th December, between 8 a.m. and 4 p.m., a small team will answer your calls and schedule any installations, services or repairs. Outside of these times, our out-of-hours service will be available as usual.
  • Prism Medical Scotland – The offices will close on Friday, 22nd December, at 2 p.m. and reopen on Wednesday, 3rd January. Our on-call engineers will be available for breakdowns during this time.

We wish you all a Happy Holiday.

The Prism Medical UK Team

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Prism Medical UK, a leading manufacturer and supplier of bathing, moving and handling solutions, is pleased to announce the appointment of Stephen Rowlings as the new Regional Business Manager for the Northwest. Stephen will be instrumental in the launch of our new Regional Service Centre, opening its doors in 2024. In this vital customer-facing role, Stephen will oversee the strategic re-launch of our Northwest operations, a significant milestone in our commitment to providing essential healthcare solutions.Stephen Rowlings, Regional Business Manager

Stephen has a dynamic career spanning over 15 years within the healthcare sector. He has held positions with Performance Health as a National Account Manager, Demant as an Area Sales Manager and most recently, Drive Devilbiss Healthcare as a Business Development Manager. Stephen brings a wealth of expertise to Prism Medical UK. His extensive industry knowledge and dedication to improving the lives of those we serve align perfectly with Prism Medical UK’s mission. He will be a tremendous asset as we strive to offer the best customer service with a keen eye on continuous improvement.  

Stephen commented on his appointment, “I am truly excited to join the Prism Medical UK team and lead the charge in rejuvenating the North West Regional Centre. I’m passionate about making a positive impact on the healthcare industry, and I look forward to contributing to the growth and success of this organisation.”

Julie Hoyles, Director of Business Development at Prism Medical UK, expressed her confidence in the appointment, saying, “Stephen is a highly accomplished professional who will undoubtedly play a vital role in our continued expansion and service excellence. His experience, drive, and commitment make him a valuable addition to our team.”

The opening of the new regional centre in 2024 represents a significant step in Prism Medical UK’s mission to provide innovative healthcare solutions to a wider audience. With Stephen Rowlings at the helm, we look forward to a bright and successful future.

Stephen can be contacted at [email protected]

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We are confident in the exceptional quality of our UK-manufactured products, which is why we are proud to offer a 5-year warranty on an extensive range of Prism Medical UK equipment. Our new simplified offering means that from 1st April, all products will be covered by a 12-month or 5-year warranty.

Most of our products will have an impressive 5-year warranty, giving you peace of mind. Products covered by the 5-year warranty include:

5 Year Warranty
Freeway SA180C Stand Aid

Our reliable 12-month warranty will still cover our range of textile products. We understand that different products have different needs and want to ensure our customers get the coverage they deserve.

As a UK manufacturer, we are committed to providing quality products. We are thrilled to offer this simplified warranty to our customers and can’t wait for you to experience the benefits first-hand. Please shop confidently, knowing that we are committed to customer satisfaction.

If you have any questions, please don’t hesitate to contact your local representative.

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Prism Medical UK is pleased to be able to offer additional features to our popular Freeway shower chair range.

With its modular design, the Freeway Height Adjustable shower chair is a highly versatile assistant-propelled shower, toilet or commode chair and is available in various widths.

The design features anti-tangle swivel castors, which provide a smoother ride for the user and include an obvious red brake lever making it easy to see if the brake has been applied. The castor design also prevents the build-up of dirt and hair, ensuring the wheels don’t become blocked and reducing the need for ongoing maintenance.

Freeway T40 height-adjustable shower chair with anti-tangle castors
Freeway Height Adjustable shower chair
Benefits of the Freeway Height Adjustable shower chair:
  • High quality – Manufactured in the UK from UK-sourced raw materials.
  • Durable – Built-to-last, robot-welded steel frame and non-rust components.
  • Hygienic – Antimicrobial powder coating prevents the growth of harmful bacteria.
  • Service free – Anti-tangle castors prevent dirt and hair from clogging the wheels.
  • Modular design – Allows total configuration to suit the client’s needs.
  • Cost-effective – Parts can be easily added or changed to suit the client’s changing needs.
  • Comfort – A variety of seat options and sizes are available.
Configuration options on the Freeway Height Adjustable include:
  • Height-adjustable frame – The chair’s seat height can be adjusted from 510mm to 560mm in 25mm increments. This makes it easier to use with toilets of varying sizes, so it can be used to care for people with multiple needs and locations.
  • Seat choices – A range of options are available, including width, type and cover. This gives maximum comfort to the user and can be easily changed later.
  • Additional accessories – Various backrest, armrest and footrest options are available, allowing you to design a chair that meets the client’s needs and works in the space available.
If you’d like to learn more, please visit our website’s Freeway Height Adjustable shower chair page or get in touch.
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Christmas 2022

In the run-up to Christmas, we have some important dates to make you aware of:

Last order date for Christmas delivery:

  • Prism Medical UK – 12th December 2022

  • Prism Medical Scotland – 19th December 2022

 Office shutdown:

  • Prism Medical UK – The offices will close on Friday, 23rd December, at 2pm and reopen on Tuesday, 3rd January, at 8am. From 28th – 30th December, between 8am and 4pm, we will have a small team available to answer your calls and schedule any installations, services or repairs. Outside of these times, our out-of-hours service will be available as usual.

  • Prism Medical Scotland – The offices will close on Friday, 23rd December and reopen on Wednesday, 4th January. Our on-call engineers will be available for breakdowns during this time.

We wish you all a Happy Holiday.

The Prism Medical UK Team

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We are delighted to announce the new strategic partnership we’ve formed with IoT Solutions Group [IoTSG], a specialist provider of Internet of Things [IoT] enabled solutions for both the public and private sector. This partnership will enable us to advance our product offering and expand into the ‘Smart Healthcare’ space, in line with growing market demands.

At Prism Healthcare, our mission is to transform the quality of life of people with health and mobility conditions by providing solutions that offer choice, value for money, and help make care delivery easier. In addition to this, one of our key strategic objectives is to express our personality by connecting with our market, prescribers, and customers. Our partnership with IoTSG not only demonstrates our commitment to our mission but will also help us to achieve this goal.

By securing IoTSG as our new technology partner, we will now be able to extend our level of care to end-users through the deployment of advanced, ‘in-home’ assisted living sensors, which cleverly monitor the daily activity of vulnerable people living independently.

This technology can be simply placed in the kitchen of a vulnerable person, where it discreetly and unobtrusively monitors their day-to-day activity. In response to any significant decrease in a resident’s activity levels, a customised alert can be sent to carers or family members, enabling swift and appropriate action to be taken and thereby significantly minimising the risk of severe injury or death.

Speaking about the new partnership, our CCO, Claire Litton, said: “We’re delighted to have partnered with IoT Solutions Group and to have their support in achieving our aspirations to move into the ‘Smart Healthcare’ space.

“The future of healthcare truly lies in technology like this, and we take pride in enhancing the products and services we provide for the benefit of vulnerable people living independently and their loved ones.” To find out more about IoT Solutions Group, go to

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1st March 2022

We are pleased to announce that Prism Healthcare has a new investor – Charme Capital Partners (London). Charme will be the majority investor supported by our existing investor Limerston Capital.

Under Limerston’s ownership and guidance, Prism Healthcare has consolidated its position as a market leader in Homecare and Long Term Care services. Over the last three years the business has doubled in size, acquired additional services and products to become the most comprehensive provider in the country by helping our customers make caring easier for their clients.

Charme’s investment will support the Group’s expansion plans through the continued development of its high-quality offering, investments in IT and UK manufacturing to enable the very best client care. Charme will also support the Group’s growth via acquisition, both in the UK and internationally.

Paul Morton, CEO of Prism Healthcare, remarked:

“We are thrilled to welcome Charme as a new investor in Prism Healthcare to support the Group’s continued development. We are confident that Charme is the right partner, with the right skills and experience, to help us realise our ambitious growth objectives. We are excited to embark on a new chapter for Prism Healthcare, whilst continuing to support our customers and their clients in homecare, long term care and the paediatric market by making care easier.”

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Prism Healthcare ESG Statement/Policy

Being mobile and independent are a fundamental part of life. They allow us personal freedom, of movement and of choice and play a vital role in physical, mental, financial, and social wellbeing.

Therefore, living with poor or declining health and reduced mobility can often have a profound effect on the quality of life, of not just those directly affected, but their families, friends, employers, and the wider society.

Prism Healthcare believes that despite poor health and limited mobility everyone deserves to live life to the full. Whether living at home or in long-term care facilities, everyone should have equal opportunity to be happy, healthy, and independent for as long as possible.

As experts in manual handling, pressure area care and specialist seating solutions, we manufacture and supply a broad range of products and services to health and care providers and their clients across the UK, and internationally through a network of distributors. We have a mission; to transform the quality of life of people with health and mobility conditions by providing solutions that offer choice, value for money, and help to make care easier.

In doing this we take our corporate responsibility seriously. We recognise we have a duty of care to operate in a responsible and sustainable way and we want to make a positive impact on the lives of our employees, customers, clinicians, clients and partners within our network and the wider society.

The Prism Healthcare Group ESG statement demonstrates our commitment to action, to integrate wellbeing, sustainability, and ethics into the culture and day-to-day activities of running the business. This is key to our success and is a focus for all employees.

We will develop a policy that defines improvements we will make to drive standards in three areas:

  • Environmental – how we will perform as a steward of nature
  • Social – how we will manage relationships with employees, suppliers, customers, communities, and the wider society
  • Governance – how we will hold our leaders to account through strict auditing and controls

We will work with suppliers, customers, and employees to reduce our impact on the environment by:

  1. Moving all fleet vehicles to hybrid or electric by 2030 and ensuring compatible infrastructure on all business premises.

  2. Developing products and services which reduce the environmental impact of our business activities.

  3. Promoting the use of digital technologies to reduce travel, emissions, and our carbon footprint.

  4. Investing in SMART Buildings to ensure we actively conserve energy and water and using the most sustainable energy suppliers

  5. Ensuring waste and recycling is managed effectively to reduce the amount going to landfill, achieving targets of internal schemes and accreditations from recognised bodies.

  6. Creating a group-wide employee forum to identify where positive environmental impact can be achieved. We will provide education and training where necessary, so they have the knowledge and tools.

We will contribute to improving the wellbeing of society by:

  1. Releasing employees during office/working hours so they can participate in local community initiatives

  2. Using our platform and resources to support a charity, particularly those aligned to our mission.

  3. Supporting the economies and communities in which the business operates by employing local people and sourcing goods and services from local businesses.

  4. Actively supporting the health and well-being of employees, helping them to achieve a good work life balance with the opportunity to work flexibly.

  5. Being an advocate for equal opportunities and initiatives which promote a fairer society.

  6. Investing in training and developing our people, so they can progress and enhance their career prospects whilst employed with the Group.

  7. Benchmarking roles and paying all employees a fair salary.

  8. Creating a culture where inclusivity and diversity thrives, where everyone feels safe and there is zero tolerance for hate of any kind.

We will always act ethically and with integrity and will be held accountable by:

  1. Ensuring transparency through timely reporting of financial performance, objectives and strategies to stakeholders, customers, and employees.

  2. Adhering to robust policies and procedures in relation to corruption and bribery.

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Prism Medical UK – Modern Slavery and Human Trafficking Statement

August 2021

This statement is made pursuant to the Modern Slavery Act 2015 and constitutes the company’s slavery and human trafficking statement.

The statement sets down the Company’s commitment maintaining the highest ethical standards, preventing slavery and human trafficking in our business activities and the steps we have put in place with the aim of ensuring that there is no slavery or human trafficking in our business or our supply chains.

The Company believes we all have a duty to be alert to the risks, however small. Staff members are expected to report their concerns and management to act upon them.

Organisational Structure
This statement covers the business activities of Prism Medical UK which are as follows:
• We are based in and operating solely in the UK.
• We are providers of specialist equipment for the safer moving and handling of mobility disadvantaged clients in a range of care environments and in the community.
• The company head office is based in Wakefield with regional premises throughout the UK.

Supply Chain
Our supply chain comprises the engagement of subcontractor organisations to carry out works and services on our sites and the sourcing of materials and manufactured products. All our standard supplier contracts contain an anti-slavery clause. This clause prohibits suppliers and their employees from engaging in slavery or human trafficking. We have a zero tolerance to slavery and human trafficking and we expect all those in our supply chain and contractors to comply with our values.

Due Diligence Processes to manage risks of Slavery and Human Trafficking
The Company’s due diligence process to identify and mitigate risk includes the following:
• Where possible we build long standing relationships with our suppliers and subcontractors and make clear our expectations of business behaviour.
• The Company undertakes due diligence when considering taking on new suppliers and regularly reviews its existing suppliers.
• We have in place systems and policies to encourage the reporting of concerns and the protection of whistle blowers.
• We invoke sanctions against any suppliers that fail to improve their performance in line with any action plan provided by us, including the termination of the business relationship.
• Disciplinary processes will be evoked against our employees where this policy is breached.

To ensure a good understanding of the risks of modern slavery and human trafficking in our
business and supply chain, the Company communicates the policy to staff for their
awareness via HR communications.

Key individuals -interfacing directly with our suppliers are fully briefed on this policy and how
to recognise the potential risks of slavery and human trafficking.

Responsibility for the Company’s Anti-slavery policy sits with the Chief Executive Officer.
Signed on Behalf of Prism Medical UK

James Hart
Chief Financial Officer
August 2021

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Prism Medical UK – Gender Pay Gap Statement

March 2021

On the snapshot date of 5th April 2020 we had 375 employees of which 109 females and 266 males.

Mean Pay Gap –  The mean gender pay gap between male and female employees reduced by 4.27% to 15.02%
Median Pay Gap –  The median gender pay gap between male and female employees reduced by 1.36% to 16.24%
Mean Bonus Pay Gap – The mean gender bonus pay gap between male and female employees was -15.7%

Read more…


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